Qualifications
Bachelor’s degree, preferred, and at least 3 years of information technology experience.

Responsibilities
  • Oversees IT project management, including facilitating internal IT meetings, tracking action items, and managing team working hours.
  • Provides excellent technical support with seamless communication, collaboration, and quick response times to employee needs.
  • Manages the Jira ticketing system with strong follow-through and proactive prevention measures.
  • Expertise in Google Workspace and Microsoft SharePoint functionalities and features.
  • Skilled in device setup and deployment for both Macs and PCs, including MDM implementation and data security measures.
  • Conducts onboarding meetings, proficiency check-ins, and regular device health checks.
  • Manages and maintains IT device inventory.
  • Develops procedures and tools for ensuring the smooth functioning of the IT department.
  • Supports computer system validation efforts, including audit preparation and participation.
  • Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Demonstrates proactivity, initiative, and a commitment to high quality services.
  • Stays current with new technologies and advancements to enhance IT operations.

Expectations
Looks for opportunities to improve IT services provided to Trialwise personnel. Provides outstanding customer service. Maintain a positive outlook and a growth mindset in all work activities.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Location
Foster City, CA

Salary
$60,000–$80,000 based on experience